FOR PEOPLE AND FAMILIES · BEFORE CARE
Know the cost before the care.
The estimate request uninsured and self-pay patients are entitled to, the comparison that tells you whether a bill can be disputed, and the questions that get a price in writing.
Ask for the estimate in writing
Compare the bill to the estimate
$400 ruleTo start a dispute: www.cms.gov/nosurprises or 1-800-985-3059. Keep the estimate, the bill and your request letter together.
Six questions to ask before care
- Are you, the facility, and everyone who will treat me (anesthesia, radiology, pathology, labs) in my plan's network?
- What codes will be billed, and what is the cash price and my expected share for each?
- Does my plan require prior authorization for this, and has it been obtained? Please give me the authorization number.
- Is there a lower-cost setting for the same service, such as an office or an imaging center instead of the hospital?
- If I cannot pay, what financial assistance or payment plan do you offer, and where is the policy?
- Can I have all of this in writing, by email or through the portal, before the appointment?
Most people say their doctor rarely or never discusses cost. Asking in writing creates a record you can hold the provider to.